FAQs

All updates are sent through your Member Portal. You’ll receive automatic email alerts for key events, including when we receive items, if there’s a shortage or damage, when the shipment is consolidated and released, and when it reaches customs or is ready for distribution.

We kindly ask that all inquiries about your packages be sent through the Member Portal’s messaging system. It helps us keep communication fast and organized.

Gold (free) members receive standard rates and services. Platinum (paid) members enjoy discounted expedited shipping, upgraded shipping tiers, and no additional fees for faster service options.

Air freight is calculated based on the greater of actual weight or dimensional weight, plus a handling fee. You can use our online Air Freight Calculator to estimate your cost.

We calculate both the weight-based cost (CI$2.00/lb) and volume-based cost (CI$8.25/cu ft), and charge whichever is higher. Try our Ocean Freight Calculator for an estimate.

Yes! We ship directly to both islands. Orders must be paid in full and customers are responsible for customs clearance on arrival. The process is simple, and we’re happy to guide you.

If we’re placing an order on your behalf, please send us product links (preferred) or clear pictures, along with size, color, and quantity details. This helps ensure accuracy in ordering.

We accept payments via QuickBooks, PayPal, and cash at authorized local agent locations only.